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Cross Keys Real Estate

Licensed NY Real Estate Broker
Gouverneur, NY 13642

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I retired from the Army 7 years ago and moved back to Utah but have been renting out my house in Gouverneur ever since. Due to the difficulty and hassle of renting I decided to sell. I have found upstate NY to be very difficult to find honest dependable people who do quality work.
Wendy is the exception!!! Wendy is AWESOME!!!
My house was vacant for a couple months while repairs were being made and she constantly checked on it and made sure everything was in working order. It was winter and she kept an eye on my fuel oil and made sure the furnace was working. She also found me a great handyman (Besaw Home Repair) for the repairs and coordinated with him to get them done. She relieved so much stress on me knowing she was there taking care of everything.
If I was buying or selling a house in Gouverneur again I would hire Wendy without question!
Thank you so very much for all you did Wendy!
Jason & Lynn Heywood
“What a pleasure working with Shannon on the purchase of our Summer lake home. Shannon was always one step ahead of us with questions we had. It was reassuring that being so far away we could count on Shannon to take care of smaller details that arose. Shannon is a breath of fresh air in the Real Estate business-she knows her stuff and is very communicative!” Dale & Lisa Smith (Rochester, NY)
“When Bob and I needed to sell our farm and tried by ourselves, we could not do it. It was very complicated for us. We found out that Shannon could help us, within 2 weeks she had postcards to several of the other farmers in the area plus neighbors. Almost immediately she got calls. People actually wanted specific parts of our land and buildings, people we didn’t even realize could use it. You helped us every step of the way and answered all of my questions and there were a lot! I could not have done it without you, Shannon. We thank you so much for all you have done for us and for all the opened doors that came our way.” Bob & Patrice McDonald (NY)
“Shannon worked really hard on making sure that our house sold and it did. We left NY and she took care of everything back in NY. Thank you Shannon.” – Agnieszka Matott (GA)
“Shannon is very knowledgeable about the area she has properties in…a bonus when you have questions about schools, quality or life, etc. She is courteous, readily available to suit your schedule and tries to make your experience of buying and selling as stress free as possible. I would definitely recommend her and use her again if the need arises. Thank you Shannon for all the hard work!” Deirdre Stewart (NY)
“Shannon assisted us in purchasing a rental income property in St. Lawrence County. She was very efficient, professional and thorough with showings, contract negotiating and preparation, keeping on top of deadlines and getting us requested information pertaining to the property. As a Realtor in the state of Florida, I am very particular about how a transaction is handled from start to finish. Shannon crossed T’s and dotted the I’s! I highly recommend Shannon as an agent whether you are a buyer or a seller. She works very hard and knows the real estate business very well.” Carol Musser Rose (FL/NY)
“Shannon went above and beyond in every possible way for us! We thought her job ended when she found us the perfect house…oh no, she was working every day until we closed to be sure all went okay. Buying a house in a different city was intimidating, but she really took care of us and we are so grateful for her help, experience and patience. Thank you Shannon, we would highly recommend you to anyone!” Erin & Jerry Baylor (WNY)
“Shannon brings a personal touch to real estate. She was very knowledgeable, attentive to detail and always available. She made what can be a complicated and stressful process pleasant and easy. She will be my first call for all future real estate ventures.” Andrea Cahalan (NJ)
Working with Wendy was a real pleasure. Her deep knowledge of the north country was a tremendous asset during my search. She was diligently prepared and generous with her time. A highly recommended agent!! chasrohlfs
I've spent my entire life in sales and I can't tell you how few gunuine agents there are left out there. With that being said I was blessed to be connected with Wendy who went above and beyond the call duty to assist me with looking at property during a challenging time when I was traveling a far  distance. After the first showing I felt I had made a friend and instantly new Wendy had my best interest at heart, giving honest and relevant feedback to help with the decision process, and ensuring our investment is a sound one. If you need a professional to represent your interests in real estate there is no one more intune with her clients buying motives and more respectful of their clients well being than Miss Wendy! Give her a call! user9331929
Wendy went above and beyond what you would expect!!!! She is very knowledgeable with VA. Loans and the buying process. She was very good at keeping us updated in the process of buying our home. Wendy has such a friendly personality we felt comfortable and knew we found the perfect realtor when we  first met her. Even with the best conditions buying a home is stressful Wendy made it look easy!!! We were very pleased with her professionalism. mommaof4cuties
Wendy was great to work with. She was responsive and knowledgable . She found answers to all of my questions. She always had my best interests in hand. I would highly recommend her. kkazakoff
Our experience with Wendy was a delight. She frequently checked in with us during the close process to give us updates on the status. Wendy did all the leg work in dealing with the small contingency issues, reaching out to us for approval as needed. If you need a reliable and experienced realtor  who will act in your best interest, we highly recommend you to reach out to Wendy! lallier2
wendy smith is the most amazing person .. she was so helpful to us when buying our new home... there is so many ways we can thank her for all the efferts she made for us ,but it would take so much time to express how we feel for having her for our real estate lady.. we enjoyed very much, and we  would recommend her to everyone buying a new home.. sincerely Erwin& Beverly bevins
Wendy was great. My search for a house with her was done from a far. She was Knowledgeable about the area and the history of the house. I will work with her again. If I ever have to work with another agent in the area, I will make them go through her. zuser20151109075237606
We were really lucky to find Wendy. We just moved into our new home and we owe it all to her. Being first time home buyers we had tons of questions and found the whole nerve wrecking at times. Wendy was able to answer all our questions and went up and beyond to make us feel at ease. We were house  hunting during the winter when the market was slow but Wendy was able to show us numerous properties. She trudged through knee high snow in below zero conditions to help us find our home. Probably the things we appreciated the most about her was her honesty and availability. Although she was very professional she made us feel like we were building a friendship not a business relationship. She has a clear knowledge of real-estate across a very broad area and very good negotiating skills. Her genuine love for what she does made the whole experience fun and enjoyable. We plan on staying in our new home for a long time it if we ever need to sell we know who will be our realtor. jkazakoff82
We just completed a home purchase in December. We began the process in April. The home was foreclosed upon and the bank was out of state. It was a very frustrating process dealing with this bank but Wendy was with us every step of the way! She is very professional, always getting back to us  promptly with answers to our questions. We would highly recommend Wendy for all your real estate needs....She's the best!! user4161500
I felt comfortable working with Wendy immediately. She made arrangements very quickly for me to view the homes I had seen online, but also made a suggestion to view another home based on my comments regarding my ideal home priorities. I have purchased the home that she suggested and could not  be happier! Wendy responded promptly to my many questions regarding the mortgage process as I am a first time home buyer. She was very knowledgable and handled the negotiations between the seller and myself professionally. I highly recommend Wendy Smith. roxanna j silsby
We listed a parcel of seasonal waterfront land in a remote area with Wendy that had been previously listed with other realtors. Wendy was able to market this property to a cash buyer at the price we wanted within 2 months time during the Winter (which is a time when real estate is much harder to  sell). The listing pictures, write up, and advertising was absolutely superb quality. All of our communication and responses were very professional and very timely. We received constant communication through out the whole process with a very fast sale from listing to closing. We would highly recommend Wendy Smith for any sale or purchase of real estate you may be planning. timsarahplatt
Our lake front property was on the market with another agency for a year. Within a week of signing with Wendy and Lacy Realty, our property had been listed in multiple places, and was looked at 2x's. Within a few weeks, an offer had been made. We are so impressed with Wendy and Lacy Realty. They  are professional, yet warm and caring. I would not hesitate to recommend them to anyone looking for property here in the North Country. andreaerdman
I've had a multitude of success listing properties with Wendy. Her attention to detail and availability make her a top notch agent. She's given me good advice on listing price (actually higher then I wanted) and has sold in a timely fashion and got full listing price. Oh, and what an amazing  voice....... call her and see! user8589398
I contacted Ms. Smith via email regarding a house that I viewed on Zillow. She was very responsive and knowledgeable, and she answered all my questions. I live quite a distance from the area where I had viewed the house so Ms. Smith provided informed information. I highly recommend Ms. Smith! user0843688
Wendy was great to work with. She was willing to show any property that I wanted to see and was honest about properties that she thought I would not like. Her insight into renovation costs and other home improvement issues were also important in helping me understand the issues with properties I  was examining. Wendy made sure that she was in constant contact when I needed her. She made my home buying experience much more bearable considering problems I had with my financial institution. If not for her I would have probably given up and stayed in my apartment. Now I have the home I've always wanted and if I ever had to buy or sell property again she would be the first person I would call. user1135893
Wendy would be any business's most valuable employee .She spared no effort and did every little thing to be sure we found a property that fit our perameters. She then kept us updated throughout the whole process without being asked, up to and after closing ! Her wonderful sweet disposition made  her a joy to work with . I was so impressed by her work ethic and selfless work on our behalf .Lacy Realty is VERY Lucky to have such a wonderful person representing them to the public ! user3888334
Brenda was a great help in finding our perfect home. Very responsive and had the information we needed to make the transaction as pain-free as possible. Thanks again Brenda! quixotes
Great buying experience, always available for anything we needed. Very knowledgeable realestate agent. I would definitely give my recommendation for all of your realestate needs. thedimoncav15
Brenda has done an excellent job in selling a property on Black Lake NY. In addition her knowledge has been very helpful in making design decisions, I do not hesitate to recommend her. Don Benker
Brenda was wonderful to work with and very accommodating, I highly recommend her. She worked around our schedule, she found numerous homes for us to look at and when we were ready to buy she was very helpful with the negotiations. I always felt she had our best interest at heart . vgold2
Brenda helped us sell a property. She was quick to update us with information, always available when we wanted to contact her, and patient and persistent in making sure that the transaction went through. andrew j seager
Brenda provided us professional guidance and helped us negotiate a process that was sometimes difficult, often frustrating, but eventually rewarding when, through her diligence and hard work, we found the perfect couple for our property. You will not find a more honest realtor. Phil Supernault
Brenda's preparation and attention to detail during the home shopping process made it very enjoyable. Her efficient follow-up and expert guidance made this buying and closing of our new home one of the smoothest real estate purchases both the mortgagor and attorney have experienced. Brenda's  customer service is outstanding. Wayne MIller
Brenda was amazing to work with. She persevered enthusiastically through several areas and houses until we found THE right one. She was very helpful and knowledgeable throughout the process. As a first time homebuyer, I wasn't always sure what I needed to do, or should anticipate, and Brenda was  eager to help me understand where I was in the process, what to anticipate, and had many helpful suggestions. I highly recommend working with Brenda, and would gladly work with her again should the need arise Jenelle Saliba
Brenda was instrumental in making the purchase of our lake front property as easy as possible. Her proactive involvement permitted a closing in record time ! She referred us to companies that she knew would provide us with great service (Propane, etc) Many thanks for all your efforts !! CanPC
My husband and I have been looking for a home in New York for the pass 5 years. I would highly recommend Brenda. She was very happy to help us with our adventure. I call it a adventure because we live in Ct and it's over 7 hours away. I love her personality and she has a huge shoulder to lean on  because we are so far away. My husband and my self called her daily when things where not going well. Through it all she was professional and just a all around great person. Much thanks to her. Amy Atherton
As an agent Brenda was very accommodating, informative and helpful. She answered all of our questions and prepared us for all the steps necessary for purchasing our home. I would highly recommend her to anyone looking to buy a home. Her pleasant personality , patience , and kindness made buying a  home a pleasurable experience. Thank you Brenda. Ann & Richard Groome
Can't say enough about Brenda's ability to pull resources and make our dream home reality. From interacting with another real estate agency, to directing us to local financing, to recommending a local heating contractor Brenda was able to connect the dots and remain positive throughout the process.  In our search for a proprerty Brenda was ot the first realtor we spoke with but she was the last and best. Outstanding! rbishny
Brenda was very helpful kept us well informed through out the whole sale also gave us phone numbers for utility and gas we would highly recommend Brenda to any one looking for a home or property in her area thanks again Charles Rick
It is a long overdue thank you note to Brenda Powell for helping us find a dream home and selling our old house. While we have bought and sold a number of houses in the past, we have never before encountered such a level of excellence, personal involvement, and attention to our needs. Brenda  possesses all the attributes necessary to be an exceptional broker: she knows her market well; she is diligent, responsive, and very patient with her clients. It took us a long year to sell our house. Brenda was always there for us though, to help, support, and smooth the rough spots on the way to the happy ending. This deal would not have happened had it not been for Brenda’s commitment and calm insistence, which we have greatly appreciated. She clearly takes pride in doing her job and we were very grateful for having Brenda as our agent and a friend throughout this process. We will recommend Brenda to anyone who considers buying or selling a house. Thank you Brenda Magdalena & Rafal Piatek
Brenda was great to work with. As a trusted professional, she followed through on all aspects of our buying process especially all of the minute details in the end. Brenda went over and above our expectations as she was there when we needed assistance and was there for all of our questions and  knowledge of services in the area. user2212484
Brenda not only helped us find a place, she also went out of her way to help with the personal amenities. She provided info for utilities, places to shop, places to eat, local tourist attractions etc. She didn't make you feel obligated to buy, it was your decision to make. Any questions we had,  she quickly responded with accurate, useful information. She quickly understood what we were looking for and provided several options for us to look at. She also provided info for financing if we wanted it, but we had our own bank. She provided everything a person looking for a property needed and more. She was excellent to deal with and has a very pleasant personality and easy to deal with. user9727022
She is a great agent with very friendly attitude. She will answer all the questions and concerns in details. She is very honest and helpful in the process of buying a property. You will not feel alone nor uncomfortable in making any decision regarding your house purchase. I highly recommend that  you choose Brenda Powell as your real estate agent. If you want to have a reliable, confident and calm person on your side as your real estate agent look no further than this great easy experience with her. Thank you Brenda for giving us a great real estate purchase experience.  user932214
I had a great experience working with Brenda to sell my house while I was living 3,000 miles away. She is personable, very responsive, has good suggestions, and is quite knowledgeable about the real estate market for my area. The selling process went very smoothly, and I am happy with the end  result of selling my home. I believe the buyers are happy with the end result too. I highly recommend Brenda if you are ready to sell or buy real estate.  user434214
Brenda Powell was the most thorough and compassionate sales agents I have ever dealt with. She was very patient with me, helping me select the best property that fit my needs. Brenda went the extra mile in finding and evalueating comps for me to assure that the RE I was purchasing had more value  than the purchase offer. She was both professional and friendly. I can not say enough great things about Brenda and the satisfying experience she made buying real estate for me. Thanks so much, Chuck Hollis
From the beginning of the process of selling my home to the end, Brenda was awesome! She always went out of her way to make me feel like I was her only client. She is extremely knowledgeable and will get the job done. Choosing Brenda as my realtor was the best decision I made. Charles Tressider
Brenda is a very knowledable, punctual and extremely professional realtor. She is also very friendly and easy to work with. After purchasing a cottage on Pleasant Lake with Brendany wife and I felt confident in using her to list our land for sale as well. keppy32s

Cross Keys Real Estate LLC
Gouverneur, NY 13642
Office: 315-287-2772


I retired from the Army 7 years ago and moved back to Utah but have been renting out my house in Gouverneur ever since. Due to the difficulty and hassle of renting I decided to sell. I have found upstate NY to be very difficult to find honest dependable people who do quality work.
Wendy is the exception!!! Wendy is AWESOME!!!
My house was vacant for a couple months while repairs were being made and she constantly checked on it and made sure everything was in working order. It was winter and she kept an eye on my fuel oil and made sure the furnace was working. She also found me a great handyman (Besaw Home Repair) for the repairs and coordinated with him to get them done. She relieved so much stress on me knowing she was there taking care of everything.
If I was buying or selling a house in Gouverneur again I would hire Wendy without question!
Thank you so very much for all you did Wendy!
Jason & Lynn Heywood
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